Servicing In Subway Samples for Students †MyAssignmenthelp.com

Question: Discuss about the Servicing In Subway. Answer: Factors affecting servicing time: There are two basic factors, which are likely to effect the servicing time of Subway products and those two factors are: Priority system issue: Servicing system that is placement and delivery of orders is made on priority points. There are various priority points that needs to be taken care of and these are: first come first serve criteria, earliest due date criteria, shortest processing time criteria, longest processing time criterion and critical ratio criteria (Ahmed et al. 2016). Subway takes orders based on first come first serve policy. People who are in the restaurant have to stand in a queue and place orders. This makes delay in order placement for few of them. Next among the criteria being followed are longest processing times and shortest possessing time. They need few efficient people to cut down processing time. Another one is critical ratio criteria. Critical ratio refers to the time that is being calculated by the ratio of remaining time until due date and the remaining processing time. Obviously, the order with lower critical ratio is delivered early. Subway takes a lot of time in possessing for the entire process. Performance management issue: Performance management refers to a process that is dedicated for efficient management of individuals in order to achieve higher performance goals. The process involves understanding of goals and incorporating efficiency in the course of developing people and leading them to be better professionals. Subway lacks in this category. There are number of directions for performance management and in the processes of achieving them. There should be a clear vision and goal perception among the workers. Vision is that strategy, in which the company is expected to reach within a period and can be achieved with head and heart working together. The process of performance management include clear definition of system of work and making people understand about the system, developing a strategy for management, developing the framework for the management strategy, involving responsible and efficient human resource officials, specification of performance and reporting them, efficient in performance improvement actions and most importantly, feedback for the whole process (Buckingham and Goodall 2015). This is a whole management process that has to be carried efficiently by the leaders and managers. Subway lacks in the whole performance management planning. They are not able to define the overall performance objectives and the process involved in delivering quality service. Employee output definition points: Achievement of aim Aim achievement in pre-discussed performance standard Setting performance examples Violation of any of these criteria will hamper employee efficiency. Subway is not professional and efficient until the mark, which is reflected in their service time factor. Recommendations: There should be a clear rating method for employees regarding their performances. Performance evaluation process, in a list, can be forming a performance evaluation media, defining evaluation criteria, inviting feedback and setting guidelines for it, constructing termination process and setting a proper schedule for performance evaluation query (Johnson 2016). Performance evaluation media can be an evaluation form with proper questions and option for answers, performance measures should be fixed by Subway so than they can clearly reflect performance levels, feedbacks should be invited regarding performance evaluation and improvement, performance should be evaluated in a regular basis. The performance standard should also be clear to the employees. There should be no value judgment for performances of employee and also about their abilities and talents. Another important pillar for staff performance and servicing time management is training process. It should be handled carefully as t his is the base of performance for any employee. Points that are needed to be considered here are a clear idea of training goals and detection of point that requires training in an individual. The training points in Subway can be: Orientation of the employees and making them aware about policies and procedures of the restaurant (Xu, Pan and Tong 2016). Secondly, training them for welcoming and greeting guests and making them aware about any special offers, any changes in menu and providing them with recommendations. Finally, in order placement and delivery. They have to be prompt about delivery times regarding delivery of food from kitchen and also flow of that food to the guests in no time thus defining the system of work. Another important thing in the training process is to identify weak points in a particular person. Every individual has some different training needs and they have to trained in those areas as to them strong. Training and performance evaluation result should lie in the hand of top management only and they should not be given undue importance and should not be neglected as well. Again, the evaluation results have to be used in management decisions. Priority systems should be changed to a cer tain extent for increasing its overall efficacy. Workers have to reduce they service timings by doing more while doing less. They need to be more focused and swift. Workers have to change their service providing basics and for this, parity system is extremely essential. Regular customers and new customers have to be treated with equal and utmost care in order to enhance their overall level of satisfaction. Hence, this regularity and newness have to be made a point for priority in subway servicing. References: Ahmed, T.M., Bezemer, C.P., Chen, T.H., Hassan, A.E. and Shang, W., 2016, May. Studying the effectiveness of application performance management (APM) tools for detecting performance regressions for web applications: An experience report. InProceedings of the 13th International Conference on Mining Software Repositories(pp. 1-12). ACM. Buckingham, M. and Goodall, A., 2015. Reinventing performance management.Harvard Business Review,93(4), pp.40-50. Johnson, M.M., 2016. The Not-So-Settled Absolute Priority Rule: The Continued Threat of Priority-Deviation Through Interim Distributions of Assets in Chapter 11 Bankruptcy.Seton Hall Cir. Rev.,13, p.291. Xu, Y., Pan, F. and Tong, L., 2016. Dynamic scheduling for charging electric vehicles: A priority rule.IEEE Transactions on Automatic Control,61(12), pp.4094-4099.